Contact
Email: Petr.salsa@icloud.com
Support is provided in Czech or English; Japanese and Korean messages are accepted and may be answered with translation assistance. Do not send passwords, payment-card details, full wardrobe photos, or other sensitive information by email.
Include with a bug report
- Your iPhone model and iOS version.
- The Elnoly app version.
- What you expected and what happened.
- The exact error message, if one appeared.
- Steps that reliably reproduce the issue.
You may include a screenshot after removing personal or sensitive information.
Privacy requests
Use the subject “Elnoly privacy request” and review the Data choices page before emailing. For account lookup, include the anonymous Support ID shown in Profile after Sign in with Apple, plus the approximate date, time, time zone, and feature used if relevant.
Purchases and refunds
Purchases are processed by Apple. Manage subscriptions in Settings → Apple Account → Subscriptions. Refund requests are handled through Apple Report a Problem.
App license
Unless a custom license is shown in the App Store, the Apple Standard End User License Agreement applies.